Bridal FAQs

Please feel free to click on any one of the questions below or simply call us at 212.832.0750 for a copy of our helpful DVD!

What does the process consist of?
Aside from my gown, what other wedding keepsakes do you clean and preserve?
My dress is extremely delicate. Will Hallak Cleaners be able to take care of the fine beading and lace that covers my gown?
How will spots on my delicate wedding gown be cared for?
What repairs do you make?
Is it possible to track my gown’s progress?
How long will it take?
How will my gown be stored?
How do I begin the process?
What kind of guarantee do you provide?
Is wedding gown cleaning and preservation expensive?
If I have any questions, where can I direct them?

What does the process consist of?
Wedding gown preservation is a three-part process that ensures your gown is there for future generations. Essentially it consists of professional cleaning, hand finishing, and museum-quality storage and preservation. Our procedure incorporates methods used by museums, such as the Smithsonian Institution, when preserving historic garments.
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Aside from my gown, what other wedding keepsakes do you clean and preserve?

bridal handbag, wedding purse, Most brides typically commission their wedding gowns, veils, and  headpieces to us. You may also want to include such keepsakes as  your garter, gloves, handkerchief, slip, and  other accessories.  Please keep in mind items such as jewelry that may contain plastic or metals will not boxed with gown.

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My dress is extremely delicate. Will Hallak Cleaners be able to take care of the fine beading and lace that covers my gown?
The first step in the cleaning process is thorough inspection. We test all of the gown’s trim for strength and durability and examine your gown for loose materials, which is all repaired before the gown is cleaned. Unique and distinctive fabrics, laces, embroideries, and appliques require special care, as do pearls, beads, sequins, and droplets. Our seamstresses and tailors are trained to handle a wide assortment of repairs, from torn hems to ripped seams and lace. We always advise our clients ahead of time if a major repair is needed.
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How will spots on my delicate wedding gown be cared for?
Spotting specialists carefully pre-treat stains before gently cleaning your gown. After it is cleaned, we treat it with a trademarked anti-sugar process which helps to prevent sugar stains, such as those from wine or cake, from yellowing over the years. Other common stains that we frequently treat come from other foods, grass, mud, blood, tar, and grease.
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What repairs do you make?
Our seamstresses and tailors are trained to handle a wide assortment of repairs, from torn hems, seams, and lace to loose beads, sequins, and droplets, and more. We will advise you ahead of time if a major repair is required.
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Is it possible to track my gown’s progress?
Of course. You can call us directly, using the tracking number on your receipt.as a reference. If you shipped your gown to us by FedEx or UPS, you can visit their Web sites to determine your gown’s status.
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How long will it take?
Normally, the entire process is completed three to four weeks from the time we receive your gown.
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How will my gown be stored?
After cleaning, every wedding gown is hand-finished to perfection following the designer’s line and drape. Only truly dedicated and experienced artisans have the ability to properly hand-finish a wedding gown. After this process is completed, the gown undergoes rigorous inspection, storage, and preservation procedures before being carefully folded and positioned. Then, the finest museum-quality box available is used to provide archival protection.
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How do I begin the process?
The most important thing to remember is to begin the cleaning process as soon as possible after the wedding. You can bring your gown in person to our retail locations (in Manhattan and Hackensack, NJ), or we can arrange pick-up at your home or place of business if you are in the vicinity of our delivery service. If you are outside our delivery area, you can ship your gown to us by FedEx or UPS. You may also use our Courier Couture Request Form to send us your gown. When your gown is fully cleaned and inspected, we will ship it back to you in a specially designed box we provide for storage. Return shipping of your gown is free.
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What kind of guarantee do you provide?
We offer a Lifetime Guarantee, which is good at any time. We can provide this extended guarantee because we are members of American Wedding Gown Specialists. Members not only stand behind their own work but also that of fellow cleaners in the nationwide organization.
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Is wedding gown cleaning and preservation expensive?
The premium service we provide is an exceptional value when you consider the worth of preserving your gown virtually the way it was on your wedding day for future generations to wear and admire.
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If I have any questions, where can I direct them?
Please feel free to send us an e-mail at bridal@hallakcleaners.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or call us directly at 888.343.2111 and ask for our bridal coordinator.
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(Photography courtesy of Timothy Glenn Photographers)