The Hallak Promise is what we stand behind. As a trusted couture dry cleaner, we take our responsibility to you very seriously. Our team has the courage and decency in standing behind our service- without exception.
Integrity. Across the country, many couture boutiques and designers recommend Hallak Cleaners. They feel comfortable doing so because of our knowledge and expertise. Retailers and beyond trust their clients are in good hands.
As a member of Leading Cleaners Internationale, Hallak Cleaners proudly offers the unique and powerful Safe Cleaning Guarantee; this applies to every garment cleaned: including leather, suede, wedding gowns and more.
Most potential service problems are predictable. Hallak’s customer service team advises customers of risks before processing. Then after weighing your options, you can make an informed decision.
Sometimes, a garment will fail to withstand routine and accepted processing. It happens. Retailers don’t sell you these goods because they are indifferent – they are usually as surprised as we are when an item that was supposed to have gone through rigorous testing procedures proves to be unserviceable. There are many technical reasons why this can happen and they are beyond the scope of this discussion (although we will be adding more detailed and technical information along these lines in future web content).
In the rare case that an unforeseen problem arises with an unserviceable garment, you will NEVER be asked to go back to the retailer and handle the matter yourself. Hallak Cleaners will serve as your advocate. We will explain the problem to the retailer and seek replacement (if possible) or restitution. Even if a retailer declines to accommodate our request, we will stand behind you – our client – and settle the matter with you directly.
Joseph J. Hallak, Jr.