Now more than ever, it is important to explore the innovations in customer service. It’s a time that customer care is undergoing a profound transformation. And in the world of dry cleaning, we stand at the forefront of innovation, weaving together technology, sustainability, and personalized experiences to redefine the garment care.
Join us on a journey into the heart of the dry cleaning industry, where the traditional meets the avant-garde, as we explore the cutting-edge innovations propelling customer service to new heights. Passionate Hallak customer care is our motto this year – and every year.
Customer Service Trends
1. Seamless Digital Experiences:
As a family-owned and operated couture dry cleaner, we have personally seen the many iterations of pick-up receipts, invoices, etc. Gone are the days of paper receipts and long waiting lines. Today, our dry cleaning stores embrace digital innovation to offer you seamless experiences. From Hallak’s mobile app for convenience to real-time tracking of cleaning progress, the integration of technology ensures that every touchpoint is as smooth as our freshly pressed linen.
2. Personalized Garment Care:
You don’t get to be one of a select few of dry cleaners to become a certified cleaners without treating each garment on an individual basis. With advancements in fabric analysis technology, other dry cleaners are starting to join in the way we care for fabric care. This means tailoring their cleaning processes to the unique needs of each garment, ensuring not only cleanliness but also the preservation of quality and longevity.
In addition, Hallak offers our clients the ability to update their account with custom preferences. For example, here are some options customers choose to personalize their accounts with:
-Box shirt laundry
-Fold linens over hanger
-GreenEarth solvent
These types of changes can be made by emailing, calling, or updating your account with the Hallak app.
3. Eco-Friendly Practices:
Sustainability is not just a trend; it’s a responsibility. Innovative dry cleaners are adopting eco-friendly practices, from using environmentally conscious cleaning agents to implementing water-saving technologies. This commitment to sustainability not only aligns with the values of conscious consumers but also contributes to a cleaner and greener planet.
Hallak was the first GreenEarth cleaner in Manhattan. Additionally, we have been recognized with many environmental awards. Along with following the proper rules and regulations, we go above and beyond to ensure safety is always first. We are a part of your community and take that responsibility very greatly.
4. Quality Assurance through Technology:
Innovative dry cleaners leverage technology for more than just convenience; they use it to ensure quality assurance. RFID tags and tracking systems allow customers to monitor the status and location of their garments in real-time. This level of transparency instills confidence and trust, setting a new standard for accountability in the dry cleaning industry.
Hallak was a very early adopter of the Metalprogetti system; this conveyor belt equipment is integrated with our CRM. During the garment itemizing stage, each item is coded with an invoice number that allows items to easily be tracked. Through this coding, we can locate any piece at any stage – cleaning, pressing, packaging, hanging in the NY store, on a truck with a driver, etc. Our drivers’ phones have a scanner that is used to scan items at the exact time of delivery with additional information provided. For an example, a typical delivery update may show “1:33pm DM”; this states that the garments were delivered at 1:33pm and left with the doorman.
Shirt laundry and other repeat garments are tagged with the smallest RFID tag. This tag contains all the information regarding your clothing including its description, owner, and previous care.
Your Trusted Local Cleaners
For over 58 years, Hallak has been a trusted dry cleaners in the New York Metropolitan area. While it started in Manhattan, a secondary store in Bergen County was build decades ago. This is actually adjacent to our award winning plant. Today, we are happy to also serve North Jersey, Greenwich, and Westchester. (In the summers, we even visit the Hamptons since everyone loves the beach!)
Customer Service Goals
Over the decades, many walk-ins (and pick-ups) end up becoming long-standing customers (and friends). Our customer service team takes our family mentality very strongly.
Fabulous customer experience speaks volumes and we understand that. When a client leaves our store, it is our goal to have them leaving feeling their very best. You should feel confident in knowing your wardrobe is receiving the very finest in fabric care. It is why are always looking for ways to improve customer journeys which results in customer loyalty.
Questions? Concerns? Please feel comfortable enough to ask questions, point out any possible issues, etc. Therefore, allowing Hallak’s team the opportunity to make things right. A customer’s voice should be hard – and we are ready to listen.
Hallak Cleaners’ ‘family’ prides themselves on being team-oriented. Together, it is the team’s responsibility to provide you with the very best in customer service. If you are a current or former customer and have suggestions, please feel free to email info@hallak.com. Here is to a new year together – with you!
Our Hallak customer care team look forward to speaking with you so feel free to call or email us today.
